Master the Art of Field Service Excellence
Get consistent service agility with an AI-powered field service management software
Trusted By Leading Brands
- See Dista Service in Action
Automate service workflows, minimize service downtime, and reduce cost by using Dista’s field service management software. Drive breakthrough field service excellence.
Explore all features to see how Dista Service helps enhance field service experience.
Use Cases
Work Order Management
Create, edit, assign, and manage job requests from a central dashboard to increase workforce utilization. Streamline and automate workflows for higher operational efficiency.
Capacity Management
Auto-calculate capacity and reduce downtime with intelligent resource planning. Dista’s robust appointment booking engine ensures no overlap between jobs to avoid double booking.
Service Contractor Management
Collaborate with contractors to outsource jobs and enable dispatchers to get real-time insight into contractor work status. Engage with third-party field force to maximize productivity.
Inventory Management
Map and track inventories with service requests and field agents in play. Search and request parts easily via the field service mobile app on the go.
Contract Management
Ensure control over your service contracts by having a single repository. Get a 360-degree view of all contracts and track SLA compliances, renewals, and more.
Invoice Management
Say goodbye to heavy paperwork and automate invoice creations with preset templates. Maintain a hassle-free invoicing cycle and reduce costs.
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FAQs
Browse our FAQs section to know more about our sales productivity platform and how it can contribute to your success.
Still have questions ?
Dista Service was created to serve as a virtual office for all field agents due to their hectic travel schedules, intermittent network issues, and data upkeep. They need work order info on the go, along with inventory details, a knowledge base for effective troubleshooting, scheduling/rescheduling meetings, generating service payment receipts, and closing request OTP handshakes, among other things. A truly multi-feature app, Dista Service doubles as an excellent mobile workspace to reduce TAT and improve productivity.
Yes, supervisors can track individual field service agents’ history along with completed customer visits and live ETA while on the job. This helps in monitoring field executive productivity owing to the real-time updates of their movements.
Dista Service’s AI-based allocation engine auto assigns work orders to the right field service engineers after considering key factors including availability, skillset, proximity, and more. This helps in maximizing the use of resources and reduces the idle time for field service engineers. Managers can also override and assign service requests manually to accommodate requests as per availability, skills, location proximity, etc.
This is a key feature of the app and helps in effective management of work orders that come into the system and are assigned to field service agents. This helps not only in assigning requests in real-time but also providing agents with shortest and quickest routes to respond sooner. Not only does this help in quick assignment of service requests and TAT but also elevates customer experience and consumer satisfaction.
Details of inventory are on the app and can be tracked via product line, name and other details. This comes in handy when field agents are on service request or getting assigned new ones on the go. This has significantly contributed in first-time fix rates for a number of Dista clients.
Using the app, field service agents can close service requests and generate receipts for proof of completion and payment processing.
