Master the Art of Field Service Excellence

Get consistent service agility with an AI-powered field service management software.

Trusted By Leading Brands

Turn Field Service Organization into a Profit Center

Boost First Time Fix Rate by 73%

Improve FTFR with intelligent job assignment and easy access to right tools

Get easy access to knowledge tools to boost team collaboration and productivity

Automatically plan routes and prioritize jobs based on specific business rules

Increase Technician Productivity by 43%

Reduce field service executive downtime with intelligent scheduling

Ensure seamless service interaction and gain control over service outcomes

Enable faster service interactions and keep a track of all jobs at one place

Amplify Daily Jobs by 35%

Leverage work order management to streamline job assignments and boost completion rate

Organize, create, and manage recurring tasks to increase job allocation

Empower service reps to do more jobs by effectively planning their day

Boost Operational Efficiency with Field Service Automation

Maximize service agility to supercharge technician efficiency

Eliminate repetitive tasks with end-to-end automation

Streamline communication process with prospects from a central system driving faster resolutions and remove bottlenecks

Enhance Customer Experience

Allow customers to select a preferred time slot and get real-time updates on their service requests

Deliver seamless service to ensure a positive customer experience

Leverage customer feedback to personalize service approach and improve CSAT scores

Get Real-time Visibility on Service Interactions

Track end-to-end service lifecycle to get full visibility of your service engagement

Get full transparency on team performance and ensure frictionless service delivery

Set and measure process KPIs to optimize service delivery

Features

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Scheduling and Dispatch

Assign the right technician to the right job with AI-powered auto-scheduling. Allocate jobs with multiple parameters like skillset, proximity, priority, availability and more.

Dynamic Route Planning

Guide and track your field workforce through fast, safe, and efficient routes. Reduce travel time and distance traveled and maintain fuel costs with accurate route planning.

Powerful Analytics and Reporting

Set, measure, and analyze key service KPIs and metrics across territories with custom dashboards. Get in-depth and relevant location-powered insights for informed business decisions.

Service Territory Planning

Create, view, and analyze service areas to streamline work order scheduling and technician utilization. Visualize field ops and add custom data layers for connected insights.

Role-based Access

Define org hierarchy and streamline approval cycle. Enable access control to ensure strict compliance. Allow members to share relevant data with relevant functions and managers.

Geo-fenced Field Monitoring

Set geofencing triggers for service technicians for their serviceable areas. Send alerts to back office staff when the technician visits those areas.

Contextual Nudges

Offer AI/ML-based recommendations to service reps and help them with the next-best action. Increase job engagement and boost technician productivity with contextual alerts.

Mobile-office

Empower service technicians to do more with the mobile app. Streamline tasks, access customer data, collaborate seamlessly and collect disposition on the go.

Knowledge Hub

Develop and update an internal knowledge hub to enable smooth servicing. Offer articles, instructional manuals for faster service resolution and better customer service.

Easy Configurability

Highly customizable software with multiple configurations available by hierarchy, geography, team and service technicians. Set flexible workflows as per your business process to empower your service organizations.

Automate service workflows, minimize service downtime, and reduce cost by using Dista’s field service management software. Drive breakthrough field service excellence.

Explore all features to see how Dista Service helps enhance field service experience.

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Use Cases

Work Order Management

Create, edit, assign, and manage job requests from a central dashboard to increase workforce utilization. Streamline and automate workflows for higher operational efficiency.

Capacity Management

Auto-calculate capacity and reduce downtime with intelligent resource planning. Dista’s robust appointment booking engine ensures no overlap between jobs to avoid double booking.

Service Contractor Management

Collaborate with contractors to outsource jobs and enable dispatchers to get real-time insight into contractor work status. Engage with third-party field force to maximize productivity.

Inventory Management

Map and track inventories with service requests and field agents in play. Search and request parts easily via the field service mobile app on the go.

Contract Management

Ensure control over your service contracts by having a single repository. Get a 360-degree view of all contracts and track SLA compliances, renewals, and more.

Invoice Management

Say goodbye to heavy paperwork and automate invoice creations with preset templates. Maintain a hassle-free invoicing cycle and reduce costs.

Industries

Manufacturing

Minimize machine downtime and increase productivity with predictive maintenance

Optimize resource utilization and allocation with intelligent service planning

Reduce training costs with knowledge management and coach service technicians on the go

Close more jobs in a day with end-to-end field service automation

Improve SLA adherence for jobs

Energy & Utilities

Reduce costs with data-driven scheduling and dispatch

Use AI/ML-based recommendations to make smarter decisions on the replacement and maintenance of equipments

Assess risks based on service audit trail to extend the life of utility infrastructure

Minimize downtime and ensure predictive maintenance based on real-time data

Drive high efficiencies across the field asset lifecycle to ensure resilient power grid infrastructure

Telecommunications

Boost FTFR with an AI-powered scheduling and dispatch engine and enhance customer satisfaction

Save time by enabling field service technicians with real-time information on parts and service contracts

Dispatch service technicians by skillset, availability, proximity, capacity, and more, to achieve superior network service efficiency

Manage third-party service contractors and track suitable performance metrics in real-time

Enhance customer experience by driving superior network equipment performance resulting in low subscriber churn

Oil & Gas

Build a resilient oil and gas upstream operation with seamless work order automation and timely inspections

Share critical information on repair and maintenance via the field service mobile application to reduce equipment downtime

Get complete visibility on service interactions and improve reliability of all field resources

Integrate with other systems to have a centralized dashboard for scheduling and routing

Reduce service-to-invoice cycle by integrating with ERP and reducing billing errors

Healthcare & Pharma

Digitize, automate, and manage field health staff and nurses for hospice agencies

Streamline and orchestrate the movement of phlebotomists for biosample collection

Manage medical reps and their daily visits based on location and smart customer filters

Optimize communication between service reps and managers back office with the Service app

Allow technicians to manage their attendance and expense management directly from the app

Resources

Dista improves lead and work order management for a consumer durables leader

Leading home finance firm improves lead management and field tracking with Dista

B2B e-commerce player leverages Dista Sales and Dista Deliver to orchestrate customer onboarding and delivery

What Makes Dista Service Special?

Feature Overview: Work Order Management – Dista Service

Feature Overview: Scheduling and Dispatch – Dista Service

FAQs

Browse our FAQs section to know more about our field service management platform and how it can contribute to your success.

Still have questions ?

Can the app serve as a mobile office for our field service technicians?

Dista Service was created to serve as a virtual office for all field agents due to their hectic travel schedules, intermittent network issues, and data upkeep. They need work order info on the go, along with inventory details, a knowledge base for effective troubleshooting, scheduling/rescheduling meetings, generating service payment receipts, and closing request OTP handshakes, among other things. A truly multi-feature app, Dista Service doubles as an excellent mobile workspace to reduce TAT and improve productivity.

Can supervisors access field service technicians' travel history?

Yes, supervisors can track individual field service agents’ history along with completed customer visits and live ETA while on the job. This helps in monitoring field executive productivity owing to the real-time updates of their movements.

Will Dista Service help in manual and auto allocation of service requests?

Dista Service’s AI-based allocation engine auto assigns work orders to the right field service engineers after considering key factors including availability, skillset, proximity, and more. This helps in maximizing the use of resources and reduces the idle time for field service engineers. Managers can also override and assign service requests manually to accommodate requests as per availability, skills, location proximity, etc.

How effective is scheduling and routing on the app?

This is a key feature of the app and helps in effective management of work orders that come into the system and are assigned to field service agents. This helps not only in assigning requests in real-time but also providing agents with shortest and quickest routes to respond sooner. Not only does this help in quick assignment of service requests and TAT but also elevates customer experience and consumer satisfaction.

Can organizations track the inventory that field service agents carry?

Details of inventory are on the app and can be tracked via product line, name and other details. This comes in handy when field agents are on service request or getting assigned new ones on the go. This has significantly contributed in first-time fix rates for a number of Dista clients.

Can the app be used to generate and distribute service receipts by field agents?

Using the app, field service agents can close service requests and generate receipts for proof of completion and payment processing.

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