Services Privacy Policy

Last updated – March 17, 2025

1. INTRODUCTION

We, Dista Technology Private Limited, (“Company”, “we”, “us”, “our”), are the owners of the platform comprising of a mobile application & web-based application known as “Dista” together referred to as (the “Platform”). The Platform is an AI enabled location intelligence platform that facilitates field force management, delivery optimization, asset tracking and other use cases around location intelligence (“Services”).

We respect data privacy rights and are committed to protecting personal data collected on this Platform. This privacy notice (“Privacy Notice”) sets forth how we collect, use, and protect the personal data collected on this Platform.

PLEASE READ THIS PRIVACY NOTICE CAREFULLY. BY PROVIDING YOUR PERSONAL DATA ON THE PLATFORM, YOU AGREE TO THIS PRIVACY NOTICE AND PROVIDE YOUR CONSENT FOR OUR USE OF YOUR PERSONAL DATA AS PER THE TERMS OF THIS PRIVACY NOTICE. IF YOU DO NOT AGREE TO THIS PRIVACY NOTICE, YOU MAY NOT PROVIDE YOUR PERSONAL DATA ON THE PLATFORM.

IF YOU ARE ACCESSING THE PLATFORM ON BEHALF OF A THIRD PARTY, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO BIND SUCH THIRD-PARTY TO THE TERMS AND CONDITIONS OF THIS PRIVACY NOTICE AND, IN SUCH AN EVENT YOUR USE OF THE PLATFORM SHALL REFER TO USE BY SUCH THIRD PARTY. IF YOU DO NOT HAVE SUCH AN AUTHORITY OR DO NOT AGREE TO THE TERMS OF THIS PRIVACY NOTICE, THEN YOU SHOULD REFRAIN FROM USING THE PLATFORM.

This Privacy Notice is compliant and construed as per applicable data protection laws of the applicable jurisdictions.

2. DEFINITIONS

“Personal Data” means any data about an individual who is identifiable by or in relation to such data. For example, name, address, email address, contact number, company name, country, location etc.

“User/s”, “you”, and “your” shall mean and include any individual, that uses, accesses the Platform.

“Customer” shall mean an entity, organizer, individual which subscribes to the Platform.

“Controller” means the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data.

“Processor” means a natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller.

3. PERSONAL DATA COLLECTED

We may receive your Personal Data in the following manner:

User Account: When you sign up and register on the Platform, we may receive your Personal Data, including but not limited to full name, email address, contact number, location etc.
Social media: We may receive your Personal Data when you engage with us on social media pages operated by us.
Log information: When you access the Platform via a browser or application, our servers automatically record certain information. These server logs may include information such as your web request, your interaction with a service, Internet Protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser or your account.
Location Data: We collect location data when you use our Services to provide location-based features on the Platform.

We do not collect or receive any sensitive information such as racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, or data concerning health or sexual orientation.

For Personal Data collected and managed on behalf of Customer please refer to Clause 3 of this Privacy Notice.

4. PERSONAL DATA WE PROCESS ON BEHALF OF THE CUSTOMER

This section concerns the Personal Data of the individuals collected by the Customer, and such processing may be facilitated by us.

Dista as a Data Processor: The Customer sets the purpose and means of processing of such Personal Data. We process such Personal Data only on behalf of and on the instructions of the Customer and for the purposes of rendering our Services to the Customer.
Customer Privacy Notice: If you are an individual using our Services and your Personal Data was shared with us by the Customer, the privacy notice of the Customer, on whose behalf we collect and process the Personal Data, will apply. This means that any enquiry, request, objection or complaint that you as a user may have in connection with the collection and/or processing of Personal Data that forms part of your usage of Services should be addressed to and resolved by the Customer.
Personal Data: Depending on the nature of services and Customer requirements, Dista processes Personal Data on behalf of Customer/s.

We may process your Personal Data, including but not limited to full name, email address, contact number, location data etc.

The Customer has complete control over the Personal Data and Dista processes the Personal Data on the Customer’s behalf.

Further, the Personal Data collected on behalf of the Customer may differ based on the specific requirements, Dista will remain the data processor, and the Customer will be responsible for providing adequate privacy notices.

Customer Responsibility: The Customer represents that it has acquired all necessary consents and/or relies on other appropriate legal basis for the processing of Personal Data of end-Users. Customer confirms that end-users have been informed about that their Personal Data is transferred to Dista as a processor and other third parties used by Dista for the provision of Services.

We will process the Personal Data for as long as we provide Services to the Customer and the Customer maintains active accounts.

5. PAYMENT INFORMATION

You may elect to pay for the Services through our Platform, and we may collect certain information such as name and email address to process your request. You will be required to provide certain payment information directly to our payment processing partners. We do not access, store or collect your credit/debit card/ bank account information.

6. COOKIES

We use cookies and/or similar in-house and third-party tracking tools to track user traffic patterns. Tracking tools also used are beacons, tags and scripts to collect and track information and to improve and analyse our Platform. You may choose to disable cookies through your browser/ in-app setting however it may affect the features and functionality of the Platform.

We use cookies to:

improve the user experience of the Platform and Services,
understand the usage based on the geographical area,
understand the usage based on the demographics,
understand usage patterns and preferences of the Users,
for sending communication and receive feedback related to the Platform and Services,
security and optimization of the Platform.

Types of Cookies:

Session cookies: Session cookies only last for as long as the session exists (they get erased when the user closes the browser).
First party cookies: We use cookies for the functionality of the Platform.
Third Party cookies (such as analytical cookies): We may use Google Analytics, a web analytics service that uses cookies, that are stored on your computer and enable analysis of your use of the Platform. You can refuse the use of cookies by selecting the appropriate settings on your browser.

7. ANONYMIZED DATA

We may also use your Personal Data collected to create aggregate anonymized data. We shall ensure that such anonymized data will not be directly identifiable to you or to the Personal Data shared with us. We may use this anonymized data for any purpose including but not limited to conduct research, analytical purposes, and to improve our Services. By using the Services and/or visiting our Platform, you provide us the right to use your Personal Data to create anonymized data and use it for our business purposes.

8. ACCURACY OF INFORMATION

User undertakes that he shall be solely responsible for the accuracy, correctness, or truthfulness of the Personal Data shared with us whether of its own or any third party. In the event the User is sharing any Personal Data and User on behalf of a third person, the User represents and warrants that he has the necessary authority to share such Personal Data with Dista, obtained a written consent from such third party and Dista shall not be responsible for verifying the same. The User understands and acknowledges that such Personal Data shall be subject to the terms and conditions of this Privacy Notice.

9. USE OF PERSONAL DATA

We shall use the Personal Data in the following cases:

to provide the Platform and the Services to the User,
assist the User in the event the User needs any additional support;
to provide live tracking and location-based services on the Platform,
to provide User information about any new services /and or our periodic newsletter;
for creation or development of business intelligence or data analytics in relation to the Services provided by Dista;
to improve the Services;
to maintain and manage User Account;
to assist User with technical difficulties that may arise in relation to User’s use and access of the Platform;
to manage our relationship with User;
for internal record keeping; and
to comply with our legal or statutory obligations.

10. DISCLOSURES

We do not sell, rent, share, distribute, lease or otherwise provide your Personal Data to third parties, without your prior consent. Keeping this in mind, we may disclose your Personal Data in the following cases:

Affiliates: We may provide your Personal Data to our affiliates to enable them to improve the Services and respond to User’s requests related to the Services.
Service Providers: We may share your Personal Data with the service providers who work with us in connection with operating the Platform and/ or providing the Services. All such service provider is subject to stringent confidentiality restrictions consistent with this Privacy Notice.
Merger or Acquisition: We may transfer your Personal Data if we are acquired by another entity, or if we merge with another company or transfer a part of our business, including the Platform, to a third party. Any such third party or resultant entity that receives your Personal Data shall have the right to continue to use your Personal Data in line with the purposes set out herein. In the event of such a sale or transfer, we may notify you.
Legal and Regulatory Authorities: We may disclose your Personal Data in order to comply with our legal obligations/ court orders/ requests by Govt. authorities.

11. DATA RETENTION

We will retain your Personal Data as long as it is required to be retained for the purpose of provision of the Services and to comply with our legal obligations. We may also retain and use User’s Personal Data as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Subject to this section, we will delete your Personal Data upon reasonable written request for the same. Please note, however, that there might be latency in deleting Personal Data from our servers. When we no longer require your Personal Data or data we may pseudonymise the same (so that it can no longer be associated with an individual), in which case we may use this data indefinitely without further notice. For more information on where and how long your Personal Data is stored, and for more information on your rights of erasure and portability, please contact privacy@dista.ai.

12. OUR SECURITY MEASURES

Your Personal Data is stored on Google cloud platform. Although we provide appropriate firewalls, encryptions, and protections, we cannot warrant the security of any Personal Data transmitted as these systems are not hack proof. Data pilferage due to unauthorized hacking, virus attacks, technical issues is possible, and we assume no liability or responsibility for it. You are required to be careful to avoid “phishing” scams, where someone may send you an e-mail that looks like it is from us asking for your Personal Data.

13. CHILDREN’S PRIVACY

We do not knowingly collect Personal Data from children under the age of 18 years. If you are a child under the age of 18 years, please do not provide us any Personal Data. If we discover that we have received any Personal Data form a child below 18 years of age, we shall delete such Personal Data as soon as possible.

14. INFORMATION FOR EU USERS.

Residents of the European Union (“EU”) and United Kingdom (“UK”) should note that this Privacy Notice has been updated in accordance with the requirements of the EU General Data Protection Regulation (the “GDPR”) and the UK GDPR, the United Kingdom Data Protection Act 2018, the Privacy and Electronic Communications Regulations, and any regulation superseding any of the foregoing (“UK Privacy Laws”). As per the provisions of the GDPR and UK Privacy Laws, the Customer shall be considered as the Controller and Dista shall be the Processor of the Personal Data collected as a result of your use of our Platform.

Legal Basis (for EU residents and UK residents): We will not process your Personal Data without a lawful basis to do so. We will process your Personal Data only on the instruction of the Customer.

Transfer of your Personal Data across borders (for EU Residents): The Personal Data we collect (of EU and UK residents) is stored on servers located in India. Personal Data might be processed outside the EU and UK. We collect and transfer Personal Data outside the EU and UK in accordance with the provisions of the GDPR and UK Privacy Laws. If you have questions, please reach out to the Customer.

Your Rights (For EU and UK Residents):

You have the right to :

to let you know what Personal Data belonging to you, we hold in our possession,
withdraw consent at any time where we are relying on consent to process your Personal Data,
right to have us rectify or modify any such Personal Data,
right to have us erase/delete your Personal Data,
right to restrict us from processing such Personal Data,
right to object to our use of your Personal Data,
right not to be subject to a decision based solely on automated processing, including profiling,
you have the right to lodge a complaint with a data protection authority.

UK residents have the right to make a complaint at any time to the Information Commissioner’s Office (“ICO”), the UK supervisory authority for data protection issues (www.ico.org.uk). If you would like to exercise ANY of these rights, please reach out to the Customer.

Governing Laws: For any EU and UK residents, this Privacy Notice shall be governed respectively by the provisions of the GDPR and UK Privacy Laws.

15. CALIFORNIA RESIDENT RIGHTS

This section provides information regarding Californian residents’ rights under the California Consumer Privacy Act (“CCPA”) read along with California Privacy Rights Act (“CPRA”). For clarity, Personal Information and Sensitive Personal Information shall have the same meaning as defined under CCPA and CPRA.

We do not sell, rent, distribute, lease or otherwise provide your Personal Information to third parties, without your prior consent. You may exercise your rights allowed to you under the CCPA by reaching out to the customer.

As a California consumer, you have the following rights under CCPA and CPRA:
1. You have the right to correct, your Personal Information and Sensitive Personal Information in case of any inaccuracy.
2. You have the right to limit the use of a particular category of your Sensitive Personal Information to a particular purpose.
3. You have a right to opt-out of automated decision making, automated inferences in profiling for targeted, behavioural advertisement online.
4. You have the right to know about the automated decision making and the right to request access to and information about how automated decision technologies work.
5. You have a right to request for the deletion of Personal Information.
6. You have the right to know what information is collected, including the right to request access to the Personal Information collected.
7. You have the right to know what Personal Information is sold or shared including to whom the Personal Information is shared.
8. You have the right to opt out of sale or sharing of your Personal Information.
Dista will not discriminate against you for exercising your rights under CCPA and CPRA. Specifically, we will not:
1. Deny access to our software or services;
2. Charge a different rate for the use of our software or services; or
3. Provide a different quality of product or service.

16. CHOICE AND OPT-OUT

We may send you communications including but not limited to

(a) notices about your use of our Platform and Services, including those concerning violations of use,

(b) updates,

(d) newsletters.

You may opt out of receiving promotional emails and newsletters from us by following the unsubscribe instructions provided in those emails. Alternatively, you can opt out, at any time, by emailing privacy@dista.ai with your specific request.

17. LINKS TO OTHER WEBSITES/PLATFORMS

Our Platform may contain links to other website/applications/of your interest. Please note that we do not have any control over such other websites/applications, and you will be accessing these websites/applications at your own risk. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites/applications and those are not governed by this Privacy Notice. You should exercise caution and look at the privacy notice applicable to such websites/applications.

18. GOVERNING LAWS AND DISPUTES

This Privacy Notice shall be construed and governed by the laws of India. You agree that the courts in Pune, India shall have exclusive jurisdiction over such disputes.

19. CHANGES TO THIS PRIVACY NOTICE

Please revisit this page periodically to stay aware of any changes to this Privacy Notice, which we may update from time to time. If we modify this Privacy Notice, we will make it available through the Platform and indicate the date of the latest revision. In the event that the modifications materially alter your rights or obligations hereunder, we will make reasonable efforts to notify you of the change through our Platform.

20. CONTACT US

If you have any questions or concerns or grievances regarding this Privacy Notice, you can contact our Grievance Officer, Rajesh Patil at grievance@dista.ai.

Address:

US: 16192 Coastal Highway, Lewes, Delaware – 19958.

India: 601, Global Port, Baner, Pashan – Sus Rd, Pune – 411045.

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