A Location-first Unified Debt Collections CRM

Dista Collect leverages location-based case allocation along with AI, to ensure smart deployment of field collection agents. By factoring in location proximity, agent availability, skillset, and workload, the platform minimizes travel time and maximizes the number of effective daily engagements. This approach not only improves field productivity but also contributes directly to higher resolution rates and an uplift in the overall ACR from collections.

Yes. Dista Collect’s centralized approach to operations provides end-to-end visibility into field and agency performance. Collection heads can monitor key metrics, such as visit outcomes, agent productivity, and cases across designations and territories.

This real-time, layered visibility enables proactive decision-making, facilitates regional benchmarking, and enhances governance and control over field operations.

The Customer 360° view within Dista Collect equips field agents and telecallers with a consolidated profile of each borrower, including repayment history, current outstanding, prior interactions, and behavioral insights. This single-screen access enables data-backed, contextual conversations—helping agents personalize customer engagement, drive faster closures, and improve collection efficiency.

Yes. Dista Collect is designed to help lenders adhere to RBI’s fair collection practices while maintaining rigorous data protection protocols. The platform is VAPT certified, SOC 2 Type II, and ISO 27001:2022 compliant—ensuring enterprise-grade security, process transparency, and accountability. These certifications reflect our commitment to safeguarding borrower data and supporting ethical, regulation-aligned collections operations.

Dista Collect is a unified debt collections CRM built to manage the full collections lifecycle. It supports digital pre-due reminders to contain early-stage delinquencies, enables efficient field collection planning and execution, and simplifies agent routing and disposition tracking. The platform also manages active defaults with tools for digital settlements, payment link sharing, and field visit scheduling. For high-risk or chronic delinquencies, it supports loss mitigation strategies including legal escalation, repossession, and asset disposal—ensuring seamless handoffs across stages on a single platform.

The Dista Collect field app equips agents with optimized visit schedules, dynamic routing, real-time access to borrower information, and log dispositions instantly. It also enables them to trigger digital settlement requests or share payment links with borrowers in just one click. By centralizing access to task lists, customer data, and action tools, the app boosts daily productivity and resolution efficiency.