Banking & Financial Services
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Improve Debt Collection With Location-driven Field Force Management
Amplify collection and recovery rate, increase true visits, and improve customer facetime.
Role-based Challenges
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Incorrect customer addresses
Inefficient day plan with poor route optimization
Fewer daily visits to town centers
Heavy reliance on manual tasks and paperwork
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Lack of real-time visibility on field agents
No system to validate true visits
Manual case allocation leading to inefficiencies
Ineffective mapping of cases to agents
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Lack of intelligent insights on potential markets and opportunities
Poor center to branch mapping
Unbalanced territories
Limited customer facetime
Business Impact
Increase in Case Actioning
1
%
Increase in Customer Visits/Day
1
%
Increase in True Visits
1
%
Location Intelligent Group and Individual Loan Origination
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Geo-tagged Offers
Loan Disbursement
Cross-sell to Group Loan Customer
Geotagging & Address Verification
Credit Bureau Check
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Geo-hierarchy for Group Creation
Custom Loan Workflow
Geo-based Loan Disbursals
Face Recognition of FCOs
Geotagging of Centers/Groups to FCOs
Location Intelligent Solutions for Field Operations of MFIs
Field Collection and Recovery
Proximity-based case allocation to FCOs
Improve collection throughput
Actionable visual intelligence
Location-driven collection strategy
Branch to Center Mapping
Align town centers to bank branches by running multiple simulations
Find the most optimal location for town centers
Optimize all constraints of the branch network
Ensure FCOs don’t make dead runs to centers far from other town centers
Delinquency Insights
Derive actionable insights on areas with high/low risks
Get intelligent recommendations on risk exposure in territories
Use risk map indicators like historical data of recoveries, and missed EMIs
Route Optimization
Guide FCOs to customer locations with shortest and fastest routes
Club multiple customer visits on the same route and reduce travel time
Functional Features
Intelligent case allocation
Beat planning
Address Geocoding
Catchment Area Designing
Prescriptive nudges and alerts
Risk profiling
Automated check-in and check-out
Attendance and expense management
Visit compliance and audit trail