Value Delivered
Background
One of India’s largest microfinance institutions empowers rural households by offering micro-loans. The firm has over ten thousand loan officers across India who frequently visit remote areas to offer loans to consumers on their doorstep.
Challenges
- The microfinance company lacked visibility on its large team of loan officers.
- Manual check-in and check-out via the loan officer app led to incorrect calculations of the distance traveled by the officers.
- Lack of accurate data on daily distance traveled resulted in discrepancies and higher fuel costs.
Solution
1. Auto Check-in and Check-out
Dista Sales, our field sales software facilitated auto check-in and check-out for the loan officers app, ensuring their daily travel was recorded invariably and accurately. The app automatically checks-in officers at a fixed time in the morning and starts recording their distance traveled till the end of the day.
2. Real-time Visibility
A dedicated web app for branch managers enabled them to track the live location of loan officers. With deep real-time visibility, they could monitor the field activities of a large team of officers at all times from a single dashboard.
3. Reduce Fuel Costs
Loan officers traveled long distances daily to remote parts of rural areas. The dedicated mobile app for loan officers tracked their distance traveled accurately and helped reduce fuel costs. This also improved transparency in the calculation of fuel reimbursements.
4. Reports
We offered a range of detailed reports on the total distance traveled by each loan officer daily, weekly, and monthly. The system also provides deviation reports if the loan officer moves away from their defined routes.
Highlights
- Improved transparency with audit trail and travel history of loan officers.
- Real-time location tracking helped to monitor daily KPIs.
- Auto check-in and check-out reduced loan officer admin tasks.
See How Enterprises Leverage Location Intelligence with Dista
“Dista Service helped us with field investigation of our prospects as well as loan servicing for customers. Over 10K users are using the app to get real-time updates on their loan status, raise queries, respond to queries and more.”
Sandeep Gambhir
Head - Digitalisation & Marketing, ICICI Home Finance
“With Dista’s AI-enabled location intelligence platform, CMS provided seamless, faster, safer, and hassle-free doorstep cash transportation service. There was an increase in agent productivity while a reduction in cash movement overheads with the right-sizing of custodians and vans.”
Rohit Kilam
CTO, CMS Info Systems
