Value Delivered
Background
Wellness Forever wanted a delivery orchestration system to streamline their complex hyperlocal delivery model. Dista’s delivery management system (DMS) helped the popular pharmacy chain to fulfill lakhs of medicine deliveries per month and meet SLAs.
Challenges
Wellness Forever found it challenging to track and optimize their hyperlocal deliveries owing to multiple fulfillment points and large order volumes. They also wanted to manage third party delivery agents and reduce delivery costs.
Solution
- Auto allocated orders to the right delivery agent (self & DaaS) thereby, improving the delivery efficiency.
- Enabled customers to choose a preferred delivery slot and check live ETAs of delivery agents.
- Provided route optimization for delivery agents for delivery SLA adherence with optimal staff.
- Improved supply chain management with multiple delivery
Highlights
- Onboarded over 220 stores with Dista
- Increased total delivery volume
- Enhanced delivery experience
- Intelligent order allocation
See How Enterprises Leverage Location Intelligence with Dista
“Dista Deliver enabled us to orchestrate our complex hyperlocal delivery ops. We leveraged their robust hybrid model for 600+ self and DaaS riders. They helped us fulfill over 1.2 lakh orders/month pan India across 300 stores.”
Anirban Chakraborti
E-business and Omnichannel Platforms Head, Wellness Forever
“Dista Deliver helped us manage and track over 1000 orders daily. Besides real time auto allocation and live tracking, Dista resolved one of the critical pain points by creating dashboards that offer a real-time analytics view.”
Vikas Gupta
Co-founder, MyDiagnostics
