Dista Improves Field Agent Productivity for a Leading Telecom Firm

Value Delivered

35%

increase in TAT

73%

increase in FTFR

15%

reduction in fuel expenses

35%

increase in daily jobs

Background

A leading North American telecom company wanted a system to manage a large workforce and increase productivity. Dista Service, our robust field service management software, improved workforce management, optimized field efficiency, and enhanced customer experience.

Challenges

The company wanted to improve SLA adherence and combat issues of ineffective job allocation that led to increasing pending requests and slower response time. They also wanted deeper visibility on field technicians.

Solution

Dista Service streamlined the company’s field service management to enhance its field workforce’s productivity and efficiency.
Facilitated dynamic job assignments, resource allocation, zone-level dynamic scheduling hierarchy based on proximity, availability, and skills.
Enabled supervisors to follow ETA and status updates on open service requests and manage field executives’ track records and performance.
Improved business performance by empowering the company’s field force with Dista’s robust technology solutions, thereby boosting the overall customer experience.

Highlights

Deployment of optimized field operations in Mexico
Automated work order management for a large field force
Grid management and service area definition
Hierarchy-based deployment
Improved response time, Mean time to repair (MTTR), and field executive productivity
Real-time tracking of field agents with complete visibility
Streamlined work order with automated scheduling
Intelligent real-time nudges improved turnaround time (TAT)

See How Enterprises Leverage Location Intelligence with Dista

Edit Content

“Dista Deliver helped us manage and track over 1000 orders daily. Besides real time auto allocation and live tracking, Dista resolved one of the critical pain points by creating dashboards that offer a real-time analytics view.”

“With Dista Deliver, we’ve been able to keep our 30 minute SLA. The platform orchestrates over 1500 riders and tracks orders from over 500 outlets across India. It helped us define serviceable areas, expand customer coverage, facilitate new store onboarding.”

“Dista Service helped us with field investigation of our prospects as well as loan servicing for customers. Over 10K users are using the app to get real-time updates on their loan status, raise queries, respond to queries and more.”