Value Delivered
Background
The customer is a leading NBFC with a large customer base across tier 1, tier 2, and tier 3 cities. It offers multiple types of loans to people from these cities. The company has a fleet of third-party collection officers that visit customers for debt collection.
Challenges
The NBFC had extensive customer data, primarily from tier 1, 2, and 3 cities. However, the data consisted of incorrect pin codes, some belonging to unserviceable areas. The company needed a system to clean data for all existing customers and validate it during their onboarding.
Owing to incorrect pin codes and addresses, the company found it challenging to locate the customer in case of payment delays and delinquencies. Moreover, the collection officers were making trips for debt collection at incorrect addresses that resulted in loss of time and higher expenses for the company.
Solution
- With Dista, the NBFC provided accurate address and pin code matching for delinquent customers with the help of the latitude and longitude of the location.
- Our system verified the customer address (current, permanent, and office address) and mapped them with respective pincodes. It formatted these addresses by cleaning incorrect information.
- Dista also provided the distance of different address types from the city center, which helped the company orchestrate field collection officers.
Highlights
- By providing accurate location of the customer’s multiple addresses, the NBFC firm was able to identify the serviceable areas and reduce the travel time of field collection officers.
See How Enterprises Leverage Location Intelligence with Dista
“Dista Service helped us with field investigation of our prospects as well as loan servicing for customers. Over 10K users are using the app to get real-time updates on their loan status, raise queries, respond to queries and more.”
Sandeep Gambhir
Head - Digitalisation & Marketing, ICICI Home Finance
“With Dista’s AI-enabled location intelligence platform, CMS provided seamless, faster, safer, and hassle-free doorstep cash transportation service. There was an increase in agent productivity while a reduction in cash movement overheads with the right-sizing of custodians and vans.”
Rohit Kilam
CTO, CMS Info Systems
