A Location-first Unified Debt Collection CRM
Increase Debt Resolution and Boost Collections
Dista Collect empowers Banks, NBFCs, and MFIs to streamline RBI-compliant debt collections. With location-aware field operations and centralized agency controls, managing collections becomes smarter and more efficient.
Why Dista Collect
Location-powered Collections
Centralized Agency Operations
Detailed 360° Customer Overview
Compliant and Secure System
Trusted By Leading Brands
Dista Collect Enables End-to-End Debt Collection
Cash Collection and Reconciliation
Get automated reconciliation with full visibility and support for all major payment modes like cash and NEFT/RTGS.
Allocation Intelligence
Assign the right accounts to the right field agents using hyper-localized clustering and dynamic allocation.
Beat Plan and Audit Trail
Optimize agent routes daily based on priorities with real-time prompts and location validation. Track all interactions with audit logs for compliance and transparent operations.
Case View / Prioritization
Gain a 360-degree view of each customer, with intelligent and timely prioritization logic. Empower your team to understand the full context of every case and focus their efforts on the most critical and urgent matters effectively.
Disposition Quality
Maintain high-quality records with accurate disposition tracking after every customer interaction. Get clean, reliable data to drive next steps.
Performance & Leader Dashboard
Monitor individual and team performance with live widgets, reports, and leaderboards. Motivate teams and take data-backed decisions with ease.
Authentication & Authorization
Secure access with role-based controls, SSO, and device-level login tokens. Keep your data protected while ensuring easy access for your teams.
Settlement / Foreclosure
Simplify settlements with digital requests, approvals, and customer communication in one flow. Enable quicker closures with digital consent.
Repossession & Disposal
Manage repo cases end-to-end – from initiation to disposal. Assign agents, track stock, and approve actions directly from your dashboard.
Incentives & Gamification
Drive performance with customizable incentives and gamified targets. Reward achievements instantly to keep your teams motivated on the ground.
Deep Integration & Phone Number Masking
Protect customer data with number masking and enable seamless records exchange. Deep integrations ensure core systems talk to each other in real time.
Contextual Nudges
Use nudges like in-app banners, read receipts, and reminders to guide agent behavior. Keep field teams engaged, informed, and on track.
Collections CRM
Get a unified view of each customer with 360 profiles, chat/voice integrations, and campaign tools. Everything your team needs to collect smarter.
Telecaller - Operations (Call Center)
Empower your telecallers with seamlessly integrated calling tools. Log detailed audit trails, track all interactions, and manage individual and team performance with a single, unified CRM.
Security
SOC 2
ISO
VAPT
Compliance Framework
Integrations
Telephony
Credit Bureau
Campaign Builder
LOS/LMS
Scalability
Low-code/No-code
Rapid Go Live
Enterprise Readiness
Features
AI and Location-based Case Allocation
Unified Field App for Collectors
Operational Recommendations for Managers and Leaders
Enhanced Customer Engagement
Security & Compliance
Customer Stories
India’s Top NBFC Streamlines End-to-End Debt Collections With Dista Collect
Dista Optimizes End-to-End Debt Collection Workflow for a leading NBFC-MFI
NBFC Firm Boosts Customer Visits by 230% for Effective Debt Collection
Resources
Debt Collection CRM: How Unified Systems Boost Recovery Rates
6 Ways Location Intelligence Transforms Debt Collections
Location Intelligence in Field Collections: A Game-Changer for NBFCs
FAQs
Browse our FAQs section to know more about Dista and how it can contribute to your success.
Still have questions ?
How does Dista Collect optimize case allocation?
Dista Collect leverages location-based case allocation along with AI, to ensure smart deployment of field collection agents. By factoring in location proximity, agent availability, skillset, and workload, the platform minimizes travel time and maximizes the number of effective daily engagements. This approach not only improves field productivity but also contributes directly to higher resolution rates and an uplift in the overall ACR from collections.
Can Dista Collect offer visibility into field collection KPIs across regions and teams?
Yes. Dista Collect’s centralized approach to operations provides end-to-end visibility into field and agency performance. Collection heads can monitor key metrics, such as visit outcomes, agent productivity, and cases across designations and territories.
This real-time, layered visibility enables proactive decision-making, facilitates regional benchmarking, and enhances governance and control over field operations.
How does the Customer 360° view help borrower engagements?
The Customer 360° view within Dista Collect equips field agents and telecallers with a consolidated profile of each borrower, including repayment history, current outstanding, prior interactions, and behavioral insights. This single-screen access enables data-backed, contextual conversations—helping agents personalize customer engagement, drive faster closures, and improve collection efficiency.
Is Dista Collect compliant with RBI norms and data security standards?
Yes. Dista Collect is designed to help lenders adhere to RBI’s fair collection practices while maintaining rigorous data protection protocols. The platform is VAPT certified, SOC 2 Type II, and ISO 27001:2022 compliant—ensuring enterprise-grade security, process transparency, and accountability. These certifications reflect our commitment to safeguarding borrower data and supporting ethical, regulation-aligned collections operations.
How does Dista Collect streamline every stage of the debt collections?
Dista Collect is a unified, location-intelligent collections CRM built to manage the full collections lifecycle. It supports digital pre-due reminders to contain early-stage delinquencies, enables efficient field collection planning and execution, and simplifies agent routing and disposition tracking. The platform also manages active defaults with tools for digital settlements, payment link sharing, and field visit scheduling. For high-risk or chronic delinquencies, it supports loss mitigation strategies including legal escalation, repossession, and asset disposal—ensuring seamless handoffs across stages on a single platform.
How does Dista Collect Field App empower agents to improve resolution outcomes?
The Dista Collect field app equips agents with optimized visit schedules, dynamic routing, real-time access to borrower information, and log dispositions instantly. It also enables them to trigger digital settlement requests or share payment links with borrowers in just one click. By centralizing access to task lists, customer data, and action tools, the app boosts daily productivity and resolution efficiency.
