Background
A leading digital insurance company which deals in innovative insurance products wanted a system to streamline and automate the vehicle pre- inspection process, fraud detection, workforce management, and more.
Challenge
The company wanted to shorten their inspection cycle, reduce paperwork, improve visibility on the workforce, and manage third-party inspectors.
Solution
- Dista provided a fully automated inspection process that enabled capturing multiple photos and videos with interactive wizard-based forms via the mobile app
- Geo-coding and time-stamping of images rule out the chances of fraudulent claims by rejecting older photos or pre-existing damages
- Our system offers capacity planning by auto assigning jobs to the right agent based on proximity, skillset, and zone
- Hassle-free end to end management of all partners, contractors, and field agents
- More transparency into field operations with personnel accountability
Highlights
- Comprehensive workflows with real-time data capture and agent tracking
- Fraud detection by geo-mapping and time stamping all artifacts
- Intelligent capacity management
- Deep analytics for end-to-end visibility of claim process, history, and status
- Hybrid workforce management for own, contract, and third-party agents
Value Delivered
- Minimize fraudulent claims based on real-time geocoded data
- Faster processing due to reduced handshakes and manual paperwork
- Higher settlement ratios backed by digitally-driven process
