Field service management (FSM) organizations have integrated AI, predictive analysis, and automation tools to streamline their business operations. The FSM software market size is expected to grow by $3.68 billion from 2020 to 2025. However, some organizations are still skeptical about embracing field force automation software and continue to operate with legacy systems which may not be ideal to run day-to-day field ops.
Common challenges of a field service organization are:
- Incorrect job scheduling
- Low service technician productivity
- No real-time visibility on field service executives
- Longer turnaround time (TAT) and more
Here are some of the significant reasons why you should invest in comprehensive field service management software to streamline your field operations.
Also read: 4 Ways to Strengthen a Modern Field Service Organization
1) Seamless Job Scheduling
In case of manual processes, there are higher chances of double-booking or incorrect service technician assignments. By leveraging field force management software like Dista Service, you can eliminate manual paperwork and auto-schedule the right job to the right technician based on their capacity, skillset, and proximity. The system facilitates seamless scheduling and dispatch of technicians that help improve the first-time fix rate (FTFR) and reduce revisits. An FSM platform also provides route optimization that cuts long travel times and suggests the quickest route to reach a customer’s location.
The Dista Service app for service technicians acts as a mobile office and helps them stay updated with their daily tasks and navigate throughout the day seamlessly.
2) Real-time Visibility
Keeping a tab on a large field force and knowing their exact location is a time-consuming task for supervisors or managers back at the office. With field service management software, managers have real-time visibility of the movement on their field force via a dedicated app. They can instantly assign, reassign, and monitor their work from the app. Managers can also send reminders and alerts to the technicians and help boost their productivity. Managers can track individual and team performance with multiple dashboards.
Also read: What Makes Dista Service Special?
3) Digital Work Order Management
FSM software, like Dista Service, facilitates the end-to-end execution of work orders. You can digitize and manage work orders, raise requests for parts, record dispositions with images, notes, videos, and more. Technicians can also look at the complete history of the customer requests and refer to the knowledge base that has instructions and information required for completing technical tasks. They can also call supervisors and the back office team with a one-tap calling feature for any assistance from the mobile field service management. Quicker access to supervisors and technical support information improves technician efficiency and helps improve FTFR and daily productivity.
4) Enhanced Customer Satisfaction
The main aim of any field service organization is to offer the best customer experience. By leveraging field service management software, customers can select a preferred time slot and get real-time updates on their service requests. They get a notification of their booked service request with details like time and assigned technician name. A tracking link also enables customers to track the live ETA of the field service technician. These capabilities help organizations enhance customer satisfaction.
The right FSM software will help you combat several key challenges and smoothen your field operations. It streamlines the day-to-day operations by improving communication between multiple stakeholders. Are you looking for field service management software? Get in touch with us to know more about Dista Service.
Check out the video to see our field force automation software in action.