Value Delivered
Background
The B2B diagnostics chain wanted a centralized system to allocate and track sample collection requests. Dista helped the company orchestrate a large number of phlebotomists and streamline biosample pick up and drop.
Challenges
The diagnostic chain found it challenging to get visibility on phlebotomists and auto allocate the sample collection requests. They needed a central system to manage requests and get a real-time analytics view of their status. The company which works with multiple partners on the demand and supply side wanted to create partner-specific dashboards.
Solution
- Facilitated sample pick up and auto allocated phlebotomists
- Provided route optimization to phlebotomists
- Offered analytics view that shows real-time job status (assigned, unassigned, accepted, canceled, etc.)
- Dashboards for different partners by defining hierarchy and offering role-based access
Highlights
- Metrics about no. of samples collected within 30 min-1 hour
- SLA fulfillment percentage
- City-wise and partner-wise collection report
- Customer access to phlebotomists’ live ETA
See How Enterprises Leverage Location Intelligence with Dista
“Dista Deliver helped us manage and track over 1000 orders daily. Besides real time auto allocation and live tracking, Dista resolved one of the critical pain points by creating dashboards that offer a real-time analytics view.”
Vikas Gupta
Co-founder, MyDiagnostics
“Dista Deliver enabled us to orchestrate our complex hyperlocal delivery ops. We leveraged their robust hybrid model for 600+ self and DaaS riders. They helped us fulfill over 1.2 lakh orders/month pan India across 300 stores.”
Anirban Chakraborti
E-business and Omnichannel Platforms Head, Wellness Forever
