Value Delivered
Background
The customer is a major cash management organization with an extensive network of ATMs and business points. They offered doorstep cash collection and deposit service for customers during the COVID-19 pandemic.
Challenges
Transporting cash is a technology-intensive affair with people monitoring multiple GPS-powered armored vans from a central control room. The vans are geo-fenced, and any route deviations or long halts trigger calls to the vehicle driver to check status. Add to that the complexity of multiple pickups, cancellations, emergencies, reschedules, and ad-hoc tasks.
- High number of expensive personnel with low utilization
- Guesswork based job allocation and inefficient capacity management
- Missed opportunities due to inability to handle ad hoc tasks
- Poor visibility of cash operations with higher security concerns
- Multiple back and forth communication due to manual appointments
Solution
The cash and ATM management firm needed a mobile workforce management solution allowing them real time visibility of field operations. Dista developed a field mobility solution for cash-in-transit operations and provided an intelligent integrated solution for the company’s custodians, administrators, and customers (banks).
1. Service Planning
- Help to choose which cluster of pin codes to serve and how many custodians to add to each cluster.
- Field operations set up via optimized clusters of pin codes and the required number of field custodians.
2. Control Center Console
- End to end job management with creation, assignment, cancellation, rescheduling with live job status, and monitoring.
- Automated job allocation to custodians based on pin code clusters, availability, capacity, live position, SLAs, etc. with intelligent rescheduling for incomplete jobs.
3. Field Custodian Enablement
- Field custodian app for daily schedule, upcoming jobs, rescheduling completion, nearby deposit points, photo capture, etc.
- Field custodian attendance management with app based geo-coded and time stamped check-in and out.
4. Customer App
- Instant notifications to the customer confirming pickup schedule, delivery, live tracking, etc. with OTP based handovers.
- Cash pickup appointment booking as per predetermined periods enabling equitable load distribution.
Highlights
The company pioneered an initiative to provide free doorstep cash for senior and differently-abled citizens through banks in 2020 during the COVID-19 outbreak. Dista’s platform was used to orchestrate this natural extension of cash delivery services.
