Value Delivered
Background
The customer is a major cash management organization with an extensive network of ATMs and business points. They offered doorstep cash collection and deposit service for customers during the COVID-19 pandemic.
Challenges
Transporting cash is a technology-intensive affair with people monitoring multiple GPS-powered armored vans from a central control room. The vans are geo-fenced, and any route deviations or long halts trigger calls to the vehicle driver to check status. Add to that the complexity of multiple pickups, cancellations, emergencies, reschedules, and ad-hoc tasks.
- High number of expensive personnel with low utilization
- Guesswork based job allocation and inefficient capacity management
- Missed opportunities due to inability to handle ad hoc tasks
- Poor visibility of cash operations with higher security concerns
- Multiple back and forth communication due to manual appointments
Solution
The cash and ATM management firm needed a mobile workforce management solution allowing them real time visibility of field operations. Dista developed a field mobility solution for cash-in-transit operations and provided an intelligent integrated solution for the company’s custodians, administrators, and customers (banks).
1. Service Planning
- Help to choose which cluster of pin codes to serve and how many custodians to add to each cluster.
- Field operations set up via optimized clusters of pin codes and the required number of field custodians.
2. Control Center Console
- End to end job management with creation, assignment, cancellation, rescheduling with live job status, and monitoring.
- Automated job allocation to custodians based on pin code clusters, availability, capacity, live position, SLAs, etc. with intelligent rescheduling for incomplete jobs.
3. Field Custodian Enablement
- Field custodian app for daily schedule, upcoming jobs, rescheduling completion, nearby deposit points, photo capture, etc.
- Field custodian attendance management with app based geo-coded and time stamped check-in and out.
4. Customer App
- Instant notifications to the customer confirming pickup schedule, delivery, live tracking, etc. with OTP based handovers.
- Cash pickup appointment booking as per predetermined periods enabling equitable load distribution.
Highlights
The company pioneered an initiative to provide free doorstep cash for senior and differently-abled citizens through banks in 2020 during the COVID-19 outbreak. Dista’s platform was used to orchestrate this natural extension of cash delivery services.
See How Enterprises Leverage Location Intelligence with Dista
“Dista Service helped us with field investigation of our prospects as well as loan servicing for customers. Over 10K users are using the app to get real-time updates on their loan status, raise queries, respond to queries and more.”
Sandeep Gambhir
Head - Digitalisation & Marketing, ICICI Home Finance
“With Dista’s AI-enabled location intelligence platform, CMS provided seamless, faster, safer, and hassle-free doorstep cash transportation service. There was an increase in agent productivity while a reduction in cash movement overheads with the right-sizing of custodians and vans.”
Rohit Kilam
CTO, CMS Info Systems
