Banking & Financial Services

Streamline Field Force Operations for NBFCs

Enhance collection coverage, amplify debt collection rate, and orchestrate field collection agents.

Role-based Challenges

Field Collection Executive (FCE)

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Lack of a mobile-office to record customer visit outcomes

Ineffective route planning limiting no. of customer visits in a day

Incorrect customer addresses leading to inefficiencies

Collection Manager

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Poor visibility on FCEs location and performance

Manual case allocation affecting FCE productivity

No way to validate true customer visits

Collection Head

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Lack of insights on collection coverage

No system to find new growth opportunities

No way to identify serviceable/non-serviceable areas

Business Impact

Increase in Customer Visits/Day

1 %

Increase in True Visits

1 %

Decrease in No. of Days to Complete Customer Visits

1 %

Location-powered solutions for NBFC Operations

Debt Collection and Recovery

Increase recovery rate and collection throughput with visual actionable insighs, location-specific beat plan, auto case allocation to FCEs.

Market Expansion

Apply PoI data variables including average household income, working population, government offices in the area, etc, and identify largely underserved districts, towns, and villages. Spot high growth areas within micro markets and customize product offerings to increase market penetration.

Branch Network Optimization

Run multiple simulations to streamline existing branch networks and identify opportunities for opening new ones. Map town centers to bank branches and identify the most suitable locations to place new town centers.

Route Optimization

Boost daily town center meetings and increase customer facetime with optimized route plans and organized beat frequency.

Risk Management

Mitigate delinquency risk insights using location intelligence and prioritize delinquent cases to improve collection efficiency. Predict delinquency probabilities in geographical clusters using historical location data.