A field service management software(FSM) allows you to schedule workers, collect necessary data and documents, issue invoices, manage fleets, and assets, among others. The FSM software’s mobile app works as an interface between a company’s field technicians and its CRM to perform field tasks with a higher degree of professionalism. It allows more visibility and control in the entire field service function leading to improved customer experience.
Field service software solutions can be deployed on-premises, via cloud-hosted services, or with a hybrid solution. Cloud solutions are gaining popularity owing to reduced IT infrastructure costs, quick deployment, and an agile IT environment. More than 80% of companies now use cloud hosting to deploy their service management solutions.
1) Workforce Management
2) Mobile Interface
Your field service management system should be supplemented with a native mobile app providing a feature-rich toolkit for field technicians. This will enable your field workforce to do routine tasks like accept jobs, order parts, capture signatures on the go without relying on people, thereby making the entire process agile. The mobile app should work both online and offline.
3) Integration with CRM
4) Real-time Reporting
Interested in a field force management solution that takes your field service to the next level. Request a demo here.