Value Delivered
Background
A leading InsurTech firm was relying heavily on manual processes to orchestrate pick-up and drop of vehicles for insurance claims. It had to deal with multiple stakeholders and was looking for a system to streamline communication and get visibility between them.
Challenges
The organization’s management for vehicle insurance was functioning in a decentralized manner with heavy reliance on manual systems. Supervisors had no visibility on field executives (FE) and needed a way to streamline the claims operation management process. By leveraging Dista Claims, our field claims inspection management system, the InsurTech firm aimed to boost operational agility and efficiency.
Solution
Dista Claims, our field claims inspection management software helped the insurance organization improve its business operations.
- The scheduling algorithm auto-allocates cases to the suitable FE depending on multiple business rules. It also lets managers manually allocate cases for ad-hoc requests.
- The system fetches nearby garages based on pincodes/zones and plots them on the map via geotagging.
- FE picks up the vehicle from the customer’s location and drops it at the garage. The Dista app allows the FE to reach both locations on time via route optimization.
- Uploading media (photos, videos, and documents) directly via the field executive mobile app reduced the reliance on heavy paperwork.
- Seamless communication with supervisors and the back office with one-tap calling ability helps to finish the job more efficiently.
- Customers get a real-time notification on WhatsApp with a tracking link and relevant media files of the vehicle related to the pickup or drop-off.
Highlights
- Dedicated dashboard for First Notice of Loss (FNOL) team
- Seamless integration with CRM
- Simplified vehicle pick-up and drop
- Ensure effective claims handling and workload management
See How Enterprises Leverage Location Intelligence with Dista
“Dista Service helped us with field investigation of our prospects as well as loan servicing for customers. Over 10K users are using the app to get real-time updates on their loan status, raise queries, respond to queries and more.”
Sandeep Gambhir
Head - Digitalisation & Marketing, ICICI Home Finance
“With Dista’s AI-enabled location intelligence platform, CMS provided seamless, faster, safer, and hassle-free doorstep cash transportation service. There was an increase in agent productivity while a reduction in cash movement overheads with the right-sizing of custodians and vans.”
Rohit Kilam
CTO, CMS Info Systems
