Leading NBFC Orchestrates Debt Collection Process With Dista

Value Delivered

10000

FLOs managed across India

Reduced

fuel costs due to route optimization

Improved

FLO productivity

Background

A leading Non-Banking Financial Company (NBFC) provides various financial products and services across rural, housing, and infrastructure. The company offers micro-loans to people in rural areas in groups and aims to empower them to start their businesses. It has a large fleet of Frontline Sales Officers (FLO) that manage customer debt collection.

Challenges

The firm needed a system to sequence daily visits for FLOs to meet multiple groups of people in rural villages for debt collection.
There was no way to track, calculate, or verify the distance traveled by FLOs for collection rounds.
FLOs were taking longer routes for their visits, thereby increasing the cost of fuel and limiting the number of visits in a day.
Managers needed more visibility on FLOs and a way to track and manage their daily activities.

Solution

By leveraging Dista, the NBFC firm sequenced visits for FLOs that helped them plan their day and complete visits efficiently.
After collecting debt from multiple groups, FLOs deposited the cash in the nearest bank or deposit center, which is suggested by the Dista system based on their live location.
The Dista app offered FLOs with customer details and the amount to be collected from scheduled visits. They could also call customers with the one-tap calling button via the app.

Highlights

Managers and back office reps got better visibility of the live location of FLOs
The Dista app offered FLOs a map view that shows the status of debt collection for individual groups
Our location intelligence platform provided transparency in the distance traveled by FLOs

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“Dista Service helped us with field investigation of our prospects as well as loan servicing for customers. Over 10K users are using the app to get real-time updates on their loan status, raise queries, respond to queries and more.”

“With Dista’s AI-enabled location intelligence platform, CMS provided seamless, faster, safer, and hassle-free doorstep cash transportation service. There was an increase in agent productivity while a reduction in cash movement overheads with the right-sizing of custodians and vans.”