Value Delivered
Background
A leading pizza chain, was aggressively looking to expand its presence in the market by opening new outlets. They were also wanted to improve their operational efficiency and boost SLA adherence for a richer customer experience.
Challenges
- Inaccurate addresses resulting in order assignment to the wrong store
- No visibility on the delivery agents
- Manual job allocation
- Updating delivery perimeters as per season or time
- Unoptimized routes
Solution
We implemented a new program for the client that focused on two key factors: delivering operational efficiencies and accelerating store opening for faster business scaling. We helped the client with crucial insights like customer demographics, traffic conditions in the delivery areas, number of deliveries planned for other stores, delivery staff availability, and much more.
Our platform provided advanced analytics enabling the business to determine which restaurants are doing well, which deliveries may be delayed, and what locations are most promising to open a new store.
Highlights
- Business and offer locator
- Order tracking
- Geo-perimeter definition
- Delivery optimization
- Routing and scheduling optimization
- Advanced analytics
- Chatbots
