Pharmacy Chain Orchestrates its Hyperlocal Delivery Operations Using Dista

Value Delivered

600+

self and DaaS riders managed

100K+

of orders fulfilled per month pan-India

75%

monthly deliveries managed

Background

Wellness Forever wanted a delivery orchestration system to streamline their complex hyperlocal delivery model. Dista’s delivery management system (DMS) helped the popular pharmacy chain to fulfill lakhs of medicine deliveries per month and meet SLAs.

Challenges

Wellness Forever found it challenging to track and optimize their hyperlocal deliveries owing to multiple fulfillment points and large order volumes. They also wanted to manage third party delivery agents and reduce delivery costs.

Solution

Auto allocated orders to the right delivery agent (self & DaaS) thereby, improving the delivery efficiency.
Enabled customers to choose a preferred delivery slot and check live ETAs of delivery agents.
Provided route optimization for delivery agents for delivery SLA adherence with optimal staff.
Improved supply chain management with multiple delivery