Dista – BFSI

BFSI

Challenges

Customers want their banks and finance agencies to proactively recommend banking products and services. Such real-time communication can increase customer loyalty. However, BFSI industry is facing some of the following challenges –

Limited-in-field-visibility

Limited in-field visibility of the agents

Coordination-through-calls

Delayed financial assistance due to coordination through calls

Route-1 (1)

Inefficient planning, routing, and scheduling

location

Dependency on static location and business data for home banking

Missed-SLAs

Missed SLAs and diluted customer engagements

knowledge

Limited knowledge of serviceable areas

Limited-knowledge-of-serviceable-areas

Limited understanding of the target demographic distribution patterns

analysis

Lack of competitive analysis to steer efficient financial assistance

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