Value Delivered
Background
The home finance organization aims to provide easy home loan access to people in the lower and middle-income categories. It needed a better system to manage its lead tracking process and get complete real-time visibility of its field agents.
Challenges
The organization was looking for a better system to manage paperwork as manual handling of documents resulted in data loss. Supervisors needed a way to track the performance of field agents owing to a lack of real-time visibility of their daily activities. Manual allocation and management of leads led to an increase in the volume of missed leads.
Solution
- Facilitated lead allocation based on priority, proximity, skill, and availability
- Provided three separate dashboards for sales, inspection, and collection
- Improved productivity with real-time tracking of field executives
- Dedicated app for field agents enhanced communication
- Provided various reports, including attendance, expense, productivity, conveyance, and more
- Developed an attendance module to consolidate monthly attendance of team members for payroll
Highlights
- Identifying deviations in route using geofencing alerts
- Expand to the untapped potential markets
- Improve beat planning and survey procedure
- Scalable growth with faster disbursals and timely collections
See How Enterprises Leverage Location Intelligence with Dista
“Dista Service helped us with field investigation of our prospects as well as loan servicing for customers. Over 10K users are using the app to get real-time updates on their loan status, raise queries, respond to queries and more.”
Sandeep Gambhir
Head - Digitalisation & Marketing, ICICI Home Finance
“With Dista’s AI-enabled location intelligence platform, CMS provided seamless, faster, safer, and hassle-free doorstep cash transportation service. There was an increase in agent productivity while a reduction in cash movement overheads with the right-sizing of custodians and vans.”
Rohit Kilam
CTO, CMS Info Systems
