Background
Wellness Forever wanted a delivery orchestration system to streamline their complex hyperlocal delivery model. Dista’s delivery management system (DMS) helped the popular pharmacy chain to fulfill lakhs of medicine deliveries per month and meet SLAs.
Challenges
Wellness Forever found it challenging to track and optimize their hyperlocal deliveries owing to multiple fulfillment points and large order volumes. They also wanted to manage third party delivery agents and reduce delivery costs.
Solution
- Auto allocated orders to the right delivery agent (self & DaaS) thereby, improving the delivery efficiency.
- Enabled customers to choose a preferred delivery slot and check live ETAs of delivery agents.
- Provided route optimization for delivery agents for delivery SLA adherence with optimal staff.
- Improved supply chain management with multiple delivery
Value delivered
- 600 self and DaaS (delivery as a service) riders managed
- Lakhs of orders fulfilled per month pan-India
- 75% of monthly deliveries managed by Dista
Highlights
- Onboarded over 220 stores with Dista
- Increased total delivery volume
- Enhanced delivery experience
- Intelligent order allocation
Testimonial
Anirban Chakraborti
E-business and Omnichannel Head, Wellness Forever
“Dista helped us orchestrate our complex hyperlocal delivery operations as we deal with multiple fulfillment centers. We leveraged their robust hybrid model that facilitates orchestration of over 600 self and DaaS (delivery as a service) riders. Dista’s AI-based DMS is helping us fulfill lakhs of orders per month pan-India. Meeting SLAs is now smoother along with business operations and has elevated the overall customer experience. The DMS was instrumental in improving our supply chain, productivity, delivery operations, and reducing delivery costs”.
